Plan ahead

• Seek expert advice at every stage.

• Set clear policies & processes

• Document your systems

• Discuss process with key people

• Schedule regular review & updates

Think & plan before acting

• Take at least 10 minutes to consider before any response

• Review your principles and processes

• Call the key people

• Document your actions

• Use simple, clear, consistent & timely messaging

Be flexible

• Plan for contingencies

• Understand that a crisis will put normal operations on hold

Accommodate recovery

• Set a plan to get back to “normal”

• Expect a process of transition

• Allow for debriefing & review

Review your crisis management plan to see what worked & what didn't